We keep this simple. We collect the details you give us so we can quote and complete your exterior cleaning work — nothing more. We don't sell your information to anyone.
BrightShine Exteriors is an exterior cleaning company serving Loveland, Mason, Cincinnati, and the surrounding communities in Ohio. This policy explains what happens to your information when you visit brightshineexteriors.com or contact us about pressure washing, house washing, roof washing, window cleaning, or gutter cleaning.
Throughout this policy, "we," "us," and "our" mean BrightShine Exteriors, and "you" means the person visiting the site or requesting service.
The only information we ask for on this website comes from the free quote form. When you submit it, you send us:
You may also give us information directly when you call, text, email, or message us on social media — for example your service address, gate or access instructions, scheduling preferences, or photos of the areas you'd like cleaned.
This website does not run analytics software, advertising pixels, or visitor-tracking scripts. Like any site on the internet, the servers that deliver our pages and fonts receive routine technical information such as your IP address, browser type, and the page you requested. We use this only to serve the site and keep it working.
We do not collect payment card numbers, bank details, or Social Security numbers through this website. Payment for completed work is arranged with you directly.
We use the information you share to:
We will not add you to a marketing list or send you promotional messages simply because you requested a quote. If we ever start a newsletter or promotional texting program, it will be opt-in and you'll be able to leave at any time.
We do not sell, rent, or trade your personal information. We share it only in the limited situations described below.
Service providers who help run our business. Our quote form is delivered to us through a third-party form-handling service, and our email is hosted by an email provider. These companies process your submission on our behalf so it reaches our inbox. If the form service is unavailable, the form falls back to opening your own email program with a pre-filled message addressed to us — in that case the message is sent by you, from your own email account.
People who help complete your job. If we bring in a trusted crew member or subcontractor for your project, they may receive the details needed to do the work, such as your name, address, and access instructions.
Legal and safety reasons. We may disclose information if the law requires it, or where we believe it's necessary to protect our rights, our property, our team, or someone's safety, including in connection with insurance claims.
Business transfer. If BrightShine Exteriors is ever sold or reorganized, customer records may transfer as part of that transaction. This policy would continue to apply to the information that transfers.
This website does not set advertising or analytics cookies, and we do not use cross-site tracking to follow you around the internet. There is no cookie banner because there is nothing to consent to.
Our pages load typefaces from a third-party web font service, which means your browser makes a request to that service when the page loads. That request includes your IP address, as any web request does. If you'd prefer to avoid it, most browsers and privacy extensions can block third-party font loading; the site still reads correctly without it.
Quote requests that don't turn into work are kept only as long as they're useful for following up — generally no more than about two years — and then deleted.
Records for completed jobs, including invoices and service history, are kept longer because we need them for warranty, insurance, accounting, and tax purposes. We keep them for as long as the law and sound recordkeeping require, and then remove them.
Your information is yours. At any time you can ask us to:
Just email us or call 513-356-3151. We'll take care of it and we won't charge you or treat you differently for asking. Depending on where you live, you may have additional rights under your state's privacy laws; we honor requests of this kind from anyone who asks, regardless of where they live.
Form submissions are transmitted over an encrypted connection, and the site is served over HTTPS. We limit access to customer information to the people who need it to quote or complete your work, and we use reputable providers for our form handling and email.
No method of transmission or storage over the internet is completely secure, so we can't promise absolute security. If we ever become aware of a breach affecting your information, we'll notify you as required by law.
Our services are marketed to homeowners and property managers. This website is not directed at children under 13, and we don't knowingly collect information from them. If you believe a child has sent us personal information, contact us and we'll delete it.
Our site links to our Facebook and Instagram pages, and may link to review platforms or partner sites. Once you follow a link, you're on that company's site and its privacy policy applies, not ours. We don't control how those companies handle your information.
If our practices change — for example if we add online booking, payments, or analytics — we'll update this page and change the "Last updated" date at the top. Significant changes will be described here so you can see what's different. Continuing to use the site after an update means the revised policy applies.
Questions about this policy, or about the information we hold? We're a local business and a real person will answer you.